ServiceNow Solution Architect (SOM & OMT) – Dallas, TX (Remote Flexibility Available)
Location: Dallas, TX (Remote flexibility available)
Employment Type: Full-Time / Contract (C2C)
Experience Required: 10+ Years
Industry: Information Technology / Telecom
Role Overview
ServiceNow Solution Architect (SOM & OMT) is a senior-level enterprise position responsible for leading end-to-end architecture, solution design, and implementation across the ServiceNow platform. This role focuses heavily on Service Order Management (SOM) and Order Management for Telecom (OMT), requiring deep telecom domain expertise combined with strong technical leadership.
The ServiceNow Solution Architect (SOM & OMT) will work closely with business stakeholders, telecom operations teams, solution engineers, and developers to deliver scalable, secure, and upgrade-safe enterprise solutions. This position plays a critical role in defining platform architecture standards, ensuring governance compliance, and driving long-term technical strategy.
This opportunity is ideal for experienced architects who have successfully led large-scale ServiceNow telecom implementations in complex enterprise environments.
About the Platform
ServiceNow is a leading cloud-based digital workflow platform that helps organizations automate processes, manage IT operations, and streamline telecom service delivery. Within the telecom industry, ServiceNow enables advanced order lifecycle management, service orchestration, and operational visibility.
The ServiceNow Solution Architect (SOM & OMT) will be responsible for designing telecom-specific workflows, integrating systems, and ensuring the platform aligns with TMForum-based architecture principles.
Key Responsibilities
The ServiceNow Solution Architect (SOM & OMT) will perform the following responsibilities:
- Lead end-to-end ServiceNow architecture design and enterprise solution delivery
- Design scalable solutions across ITOM, Telecom Service Management, SOM, and OMT modules
- Architect telecom order lifecycle processes from initiation to fulfillment
- Define governance standards, platform best practices, and upgrade-safe design frameworks
- Translate business and telecom operational requirements into scalable technical architectures
- Guide complex integrations using REST, SOAP APIs, XML, JSON, and web services
- Oversee performance tuning, scalability planning, and security compliance
- Provide mentorship and architectural guidance to developers and technical teams
- Participate in Agile planning, sprint reviews, and backlog refinement sessions
- Maintain architecture documentation, system diagrams, integration flows, and technical roadmaps
- Ensure solutions comply with enterprise security and telecom regulatory standards
This role combines strategic architecture leadership with hands-on technical involvement.
Required Qualifications
To succeed as a ServiceNow Solution Architect (SOM & OMT), candidates must meet the following requirements:
- 10+ years of ServiceNow architecture, development, and implementation experience
- Proven expertise in ITOM, Telecom Service Management, Service Order Management (SOM), and Order Management for Telecom (OMT)
- Active ServiceNow certifications such as CSA, CAD, or CIS
- Strong understanding of TMForum architecture frameworks and telecom domain standards
- Advanced knowledge of JavaScript, AngularJS, RESTful services, SOAP APIs, XML, and JSON
- Experience implementing governance models and ensuring upgrade-safe design
- Strong analytical and troubleshooting capabilities
- Excellent written and verbal communication skills
- Ability to collaborate effectively with cross-functional teams and stakeholders
Technical Skills & Expertise
The ServiceNow Solution Architect (SOM & OMT) must demonstrate expertise in:
- ServiceNow Platform Architecture
- Telecom Service Management workflows
- Order lifecycle orchestration
- ITOM (Event Management, Discovery, CMDB)
- REST & SOAP-based system integrations
- Flow Designer and advanced workflow automation
- Enterprise architecture documentation
- Performance optimization and scalability planning
- Security and compliance best practices
Leadership & Strategic Impact
The ServiceNow Solution Architect (SOM & OMT) serves as the primary architectural authority for telecom implementations. This role influences long-term platform evolution, ensures alignment with enterprise digital transformation goals, and drives innovation across telecom service operations.
You will mentor engineering teams, review solution designs, enforce technical governance standards, and ensure consistency across large-scale implementations.
Work Environment
This role is based in Dallas, TX with remote flexibility available. Candidates may work remotely while collaborating with distributed teams across business and technical units.
Engagement options include:
- Full-Time Employment
- Contract (C2C) Engagement
Why Join This Opportunity?
- Lead large-scale telecom and enterprise ServiceNow implementations
- Work on complex, high-impact digital transformation initiatives
- Influence enterprise architecture and long-term strategy
- Flexible employment structure (Full-Time or C2C)
- Competitive compensation and growth potential
- Remote work flexibility
This position offers both technical depth and leadership influence within a rapidly growing enterprise environment.
Application Process
Interested candidates can apply directly via email:
📩 sathvi@fusionplusinc.com
📩 kiran.s@fusionplusinc.com
Early applications are encouraged as this is a high-priority architecture role.
Final Thoughts
The ServiceNow Solution Architect (SOM & OMT) position is ideal for experienced telecom-focused architects ready to lead enterprise architecture, design scalable order management solutions, and guide technical teams toward innovation and operational excellence. This opportunity combines technical mastery, strategic leadership, and real-world telecom transformation impact.
Frequently Asked Questions (FAQs)
1️⃣ What does a ServiceNow Solution Architect (SOM & OMT) do?
A ServiceNow Solution Architect (SOM & OMT) is responsible for leading end-to-end platform architecture, designing scalable telecom order management solutions, and ensuring successful implementation across ServiceNow modules. This role focuses on Service Order Management (SOM), Order Management for Telecom (OMT), ITOM, and enterprise integrations.
2️⃣ What experience is required for this role?
Candidates typically need 10+ years of ServiceNow architecture, development, and implementation experience. Strong expertise in Telecom Service Management, SOM, OMT, integrations, and platform governance is essential. Active ServiceNow certifications such as CSA, CAD, or CIS are preferred.
3️⃣ Is this ServiceNow Solution Architect position remote?
Yes, this position is based in Dallas, TX but offers remote flexibility. Candidates may work remotely depending on project needs and collaboration requirements.
4️⃣ What technical skills are important for this role?
Key technical skills include JavaScript, AngularJS, REST/SOAP APIs, XML, JSON, CMDB, ITOM, and telecom order lifecycle orchestration. Knowledge of TMForum architecture principles and upgrade-safe platform design is also important.
5️⃣ What career growth opportunities are available?
A ServiceNow Solution Architect (SOM & OMT) can advance into senior enterprise roles such as Lead Enterprise Architect, Digital Transformation Architect, or Telecom Platform Director. This role offers strong leadership exposure and involvement in large-scale enterprise initiatives.