Location: Remote – United States
Employment Type: Full-Time
Department: Professional Services
About the Company
MembersFirst is a trusted web design and marketing technology partner dedicated to serving private clubs across the country. From golf and country clubs to health and fitness centers, yacht clubs, and fine dining organizations, the company understands the unique needs of member-based communities.
With a strong focus on enhancing member experience, MembersFirst provides modern website platforms, mobile-friendly solutions, integrated reservation systems, and powerful marketing tools. Their technology is thoughtfully designed to help clubs stay connected with their members, streamline operations, and create meaningful digital interactions.
By combining innovation with industry expertise, Members First empowers private clubs to strengthen engagement, improve communication, and deliver a seamless online experience for every member.
Role Overview (Implementation Specialist)
The Implementation Specialist supports client onboarding, training, and website configuration.
This hybrid role blends client education and production support, ensuring customers successfully adopt the platform while internal teams maintain efficient project timelines.
You will work closely with clients, project managers, and internal teams to deliver a smooth onboarding experience.
Key Responsibilities
Client Training & Education
- Deliver live CMS training sessions
- Create and maintain training documentation
- Update written and video training materials
- Collect and communicate client feedback
Internal Enablement
- Train internal teams on systems and workflows
- Create documentation and knowledge resources
- Lead knowledge-sharing sessions
Production & Launch Support
- Assist with site configuration and architecture
- Support content uploads and CMS setup
- Perform quality assurance testing
- Help prepare clients for launch
Required Qualifications FOR Implementation Specialist
- Strong communication and presentation skills
- Excellent organizational and multitasking abilities
- Attention to detail and documentation skills
- Ability to learn and understand complex software systems
- Comfortable working independently in a remote environment
Ideal Candidate Implementation Specialist
- Empathetic and client-focused
- Proactive and process-oriented
- Curious and eager to improve systems
- Comfortable collaborating across departments
Benefits
- Remote work environment
- Growth opportunities within Professional Services
- Exposure to enterprise-level web and software platforms
- Collaborative team culture
Frequently Asked Questions (FAQs)
1️⃣ Is this a technical role?
This role involves working with CMS systems and website configuration, but it also includes client training and onboarding responsibilities.
2️⃣ Is prior private club industry experience required?
Not required, but experience in client onboarding or CMS platforms is beneficial.
3️⃣ Is this a remote position?
Yes, this role is fully remote within the United States.