ServiceNow Technical Architect – Remote Full-Time Role
Location: Remote
Employment Type: Full-Time
Industry: Information Technology / Enterprise Software
Compensation: Competitive Salary + Performance Bonus + Benefits
Job Summary
ServiceNow Technical Architect is a senior-level enterprise role responsible for leading platform architecture, solution design, and hands-on development within a complex technical environment. The ServiceNow Technical Architect will serve as the primary technical authority across the organization, ensuring scalable and secure platform implementations.
The ServiceNow Technical Architect will define architectural standards, design scalable workflows, and implement high-quality enterprise solutions. This role requires deep expertise in ServiceNow platform configuration, integrations, and automation while maintaining governance and best practices.
As a senior leader, the ServiceNow Technical Architect will mentor development teams, guide technical decisions, and collaborate with cross-functional stakeholders. The role also involves contributing to long-term platform strategy and enterprise transformation initiatives.
About the Platform
ServiceNow is a global leader in cloud-based workflow automation solutions. Organizations worldwide use ServiceNow to manage IT services, operations, governance, risk, compliance, HR workflows, and customer service processes.
As a ServiceNow Technical Architect, you will play a critical role in designing and optimizing enterprise-grade implementations across multiple modules while ensuring best practices, security standards, and performance optimization.
Key Responsibilities
The ServiceNow Technical Architect will:
- Lead end-to-end ServiceNow platform architecture and solution design
- Define scalable, secure, and maintainable architectural frameworks
- Develop and implement high-quality technical solutions
- Provide hands-on development and advanced configuration support
- Establish best practices, governance standards, and coding guidelines
- Review technical designs and ensure alignment with enterprise architecture
- Collaborate with cross-functional teams to translate business requirements into scalable technical solutions
- Oversee integrations using REST and SOAP APIs
- Guide CMDB design, Discovery, and platform performance optimization
- Mentor and guide engineers, developers, and administrators
- Contribute to long-term technical roadmap and platform evolution strategy
- Ensure system scalability, availability, and compliance
This is both a leadership and hands-on technical role.
Required Qualifications
Candidates must meet the following qualifications:
- Strong experience with ServiceNow platform architecture and enterprise implementations
- Expertise in solution design and complex multi-module integrations
- Extensive hands-on development and customization experience
- Deep knowledge of ServiceNow scripting (JavaScript, Business Rules, Script Includes)
- Experience designing scalable workflows and automation
- Strong understanding of ITSM, ITOM, ITAM, CMDB, and Service Portal
- Ability to lead architectural decisions and enforce technical standards
- Excellent analytical, troubleshooting, and problem-solving skills
- Strong communication and stakeholder management abilities
Leadership & Mentorship
This role goes beyond development. The selected candidate will:
- Mentor junior and mid-level engineers
- Provide architectural review and feedback
- Guide development standards and governance
- Influence overall enterprise technology direction
You will act as the primary technical authority for ServiceNow within the organization.
Technical Skills Required
- ServiceNow Platform Architecture
- Advanced JavaScript development
- REST & SOAP API integrations
- Flow Designer and Workflow Automation
- CMDB design and governance
- Discovery and Event Management
- Performance optimization and system tuning
- ITIL framework understanding
Employment Details
- Fully Remote Position
- Full-Time Employment
- Competitive Compensation Package
- Performance-Based Bonus
- Comprehensive Benefits Package
- Long-Term Career Growth Opportunities
Why Join This Opportunity?
- Opportunity to lead enterprise-scale digital transformation
- Influence long-term ServiceNow strategy
- Work in a collaborative and innovation-driven environment
- Mentor and grow high-performing engineering teams
- Build scalable and future-ready architecture
Application Process
Interested candidates can reach out directly to:
Name: Amy Teague
Email: amy@rekruitd.com
LinkedIn: Amy Teague
Early applications are encouraged as this is a strategic leadership role.
Final Thoughts
The ServiceNow Technical Architect position is ideal for experienced professionals ready to take ownership of enterprise architecture, mentor teams, and drive innovation. This role combines technical excellence with leadership responsibility, making it a high-impact career opportunity in the enterprise IT landscape.
Frequently Asked Questions (FAQs)
1️⃣ What is the primary responsibility of a ServiceNow Technical Architect?
A ServiceNow Technical Architect is responsible for leading platform architecture, designing scalable solutions, and guiding development teams. This role involves defining technical standards, overseeing complex implementations, and ensuring that the ServiceNow platform is optimized for performance, security, and long-term scalability.
2️⃣ Is this ServiceNow Technical Architect position fully remote?
Yes, this is a fully remote, full-time position. Candidates can work from any location, provided they can collaborate effectively with cross-functional teams and meet project timelines.
3️⃣ What experience is required for this role?
Candidates should have strong experience in ServiceNow platform architecture, enterprise solution design, and hands-on development. Expertise in modules such as ITSM, ITOM, ITAM, CMDB, and integrations using REST or SOAP APIs is typically required. Leadership experience in guiding engineers is also important.
4️⃣ Does this role involve hands-on development?
Yes. Although this is an architectural leadership role, it also requires hands-on development and configuration. The architect will review code, implement complex solutions, and ensure technical best practices are followed.
5️⃣ What career growth opportunities are available for a ServiceNow Technical Architect?
This role can lead to senior leadership positions such as Enterprise Architect, Platform Director, or Digital Transformation Lead. It offers strong exposure to enterprise strategy, governance, and large-scale automation initiatives.